Call Center

Learn how to navigate the complex landscape of state-level consumer privacy laws in the U.S. with insights into compliance requirements for 2025 and beyond. Understand your obligations and stay informed as more states adopt data privacy regulations.

Tracebacks are the telecommunications industry's answer to the surge in illegal robocalls, tracing calls back to their origin to identify responsible parties. Initiated by the TRACED Act of 2019, Tracebacks have become a crucial tool for combating scam and abusive calls. The Industry Traceback Group (ITG) spearheads these efforts, working with service providers and law enforcement to pinpoint the sources of suspicious call traffic.

The FCC has wrapped up its anti-robocall "spring cleaning" initiative, targeting companies like Alliant Financial with cease-and-desist orders.

Discover how the FCC and Georgia unite through a Memorandum of Understanding (MoU), joining 49 other states against illegal robocalls.

The FCC asks for public input on rulemaking for AI in communications, including addressing AI-generated calls and texts under the TCPA.

Discover how link tracking in IOS 17 is shaking up the lead generation industry and what marketers can do to weather the storm. 🌩️🔗

Explore how analytics engines and audio fingerprinting can mislabel sales calls as spam, and how NumberVerifier can prevent it. Stay one step ahead!

Uncover the unexpected impact of T-Mobile's Scam Shield on businesses. Learn how Scam Shield's protective measures can inadvertently affect your business call rates and how Number Verifier's services can help monitor and safeguard your caller IDs against being erroneously flagged or blocked

Discover the differences between call labeling types: warning labels and intent labels, and learn how businesses can navigate this crucial system.

Master caller ID management best practices to maintain a clean reputation, enhance customer communication, and avoid common pitfalls.

Caller Id Spoofing has led to the development of STIR/SHAKEN. A revolutionary solution to protect your calls from scammers and fraudsters.